Privacy Policy

1. Who We Are

24 Casino operates this website at 24casino-ireland.com. For GDPR purposes, we are the data controller responsible for your personal data. If you have questions about how we handle your data, contact our Data Protection Officer at privacy@24casino-ireland.com.

2. Data We Collect

We collect information you provide directly when registering, making deposits, or contacting support. This includes: full name, date of birth, address, email address, phone number, payment details (card/e-wallet), and identity documents submitted for KYC verification.

We also collect data automatically when you use our site: IP address, browser type and version, device type, pages visited, session duration, and referring URLs. This technical data helps us improve performance, detect fraud, and personalise your experience.

3. How We Use Your Data

We use your personal data for the following purposes:

• ▸Account management: to create, operate, and maintain your account
• ▸Transaction processing: to handle deposits, withdrawals, and bonus credits
• ▸Identity verification: to comply with Know Your Customer (KYC) and anti-money laundering regulations
• ▸Fraud prevention: to detect and prevent fraudulent activity and protect other players
• ▸Responsible gambling: to monitor play patterns and identify potential problem gambling indicators
• ▸Marketing: to send promotional offers and news, if you have opted in (you can opt out at any time)
• ▸Legal compliance: to meet obligations under applicable gambling, financial, and data protection laws

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR:

• ▸Contract: processing necessary to perform the contract (your account agreement with us)
• ▸Legal obligation: processing required to comply with AML, KYC, and gambling regulations
• ▸Legitimate interest: fraud prevention, security monitoring, service improvement
• ▸Consent: direct marketing communications (opt-in required; withdrawal of consent does not affect prior processing)

5. Data Sharing

We do not sell your personal data. We share it only with trusted third parties who help us deliver our services, including: payment processors (for transaction handling), identity verification services (for KYC), fraud detection providers, cloud hosting services, and regulatory authorities when legally required. All third-party processors are bound by data processing agreements and must handle your data in accordance with GDPR.

6. Cookies

We use cookies and similar tracking technologies to improve your experience. Essential cookies are required for the site to function. Analytics cookies (opt-in) help us understand how players use our site. Marketing cookies (opt-in) allow us to personalise promotional communications. You can manage cookie preferences through your browser settings or our cookie consent panel. Disabling non-essential cookies will not affect your ability to use the site or make deposits.

7. Data Retention

We retain your personal data for as long as your account is active and for a period of up to 7 years after closure to comply with legal and regulatory obligations (including AML record-keeping requirements). Identity documents submitted for KYC are retained for 5 years after the business relationship ends. Technical log data is typically retained for 12 months.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• ▸Access: request a copy of the personal data we hold about you
• ▸Rectification: request correction of inaccurate or incomplete data
• ▸Erasure: request deletion of your data (subject to legal retention requirements)
• ▸Restriction: request we restrict processing in certain circumstances
• ▸Portability: receive your data in a structured, machine-readable format
• ▸Objection: object to processing based on legitimate interests
• ▸Withdraw consent: opt out of marketing at any time without affecting other processing

To exercise any of these rights, contact privacy@24casino-ireland.com. We respond to valid requests within 30 days. You also have the right to lodge a complaint with the Gambling Commission or seek guidance from BeGambleAware for responsible gambling support.

9. Security

We implement industry-standard security measures to protect your personal data, including SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting who can view your information, and regular security audits. Despite these measures, no online system is 100% secure. If you believe your account has been compromised, contact support immediately.

10. International Transfers

Some of our service providers operate outside the European Economic Area (EEA). Where we transfer data internationally, we ensure appropriate safeguards are in place — typically through Standard Contractual Clauses approved by the European Commission or adequacy decisions. You can request details of any international transfers by contacting our DPO.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. Material changes will be communicated via email and on-site notification. The effective date at the top of this page will be updated accordingly. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact

For privacy-related enquiries: Data Protection Officer, 24 Casino, privacy@24casino-ireland.com. For general support queries, use live chat or email support@24casino-ireland.com.